Streamlined Loan Processing: AI Chatbot Boosts Efficiency by 50%

A fortune 50 l bank was facing a growing customer dissatisfaction due to the high number of in-person branch visits required to resolve issues. This reliance on physical branches resulted in a poor customer experience. Furthermore, the bank's form submission process lacked efficiency, leading to delays in addressing customer concerns and ultimately contributing to churn. To address these challenges, the bank sought an automated solution that could seamlessly integrate with their existing systems and workflows without causing disruptions. This solution also needed to ensure accurate data capture and completeness of information for a smooth customer experience.

Industry: Banking
Capability: Gen AI
Core Business: Loan Processing
Solution: Automating Customer Loan Application
Geography/Presence: NA
Tech Stack: AWS, LLAMA, EMR

Enhanced customer support with AI-powered chatbot

We implemented a transformative solution built around an AI-powered chatbot. This chatbot leveraged automation for data extraction and form validation, seamlessly integrating with the bank’s existing systems.  The chatbot interacted with customers in real-time, extracting relevant information from submitted forms. This not only streamlined the process but also empowered the chatbot to provide immediate and contextual feedback to customers.  Furthermore, the solution allowed customers to identify and correct any mistakes immediately, significantly reducing delays and improving the accuracy of submitted data.

The results:

Featured Client Outcomes