Ascendion engineers reimagined the passenger experience with safety in mind for a post-pandemic world. We developed a digital, touchless platform with a suite of applications built to enable safety while also creating delightful experiences.
A web application for guest room TVs enabled on-demand hospitality, including pre-booking of meal choices and time-slots for dinner, completely contactless transactions, customer safety and booking applications, and an app for faster grievance redressal.
The guest experience model was recreated and applied across the entire fleet, focusing on safety protocols and smoother communication, while keeping an eye on the future. With robust and highly advanced resources, built using extremely flexible models, the solution was extremely scalable for the anticipated business growth post-pandemic.
Ascendion took a legacy platform that was exclusive to certain ships and made it available for all passengers across the entire cruise line’s platforms and systems.
The new digital systems enhanced health safety on the cruise line, simplified safety training, improved customer service, and enhanced crew productivity. The modernized experience helped customers steer their own well-being and improved operational efficiency for the cruise line.
Together, we are pioneering revolutionary technology solutions across industries to bring about transformative changes, crafting the future of technology for our valued clients.