With the surge in demand for digital payments and financial services, our client — a leading e-wallet provider — needed to radically scale their platform to keep pace with user growth, expand service offerings, and deliver seamless, reliable experiences to millions across Southeast Asia.
- Existing microservices architecture couldn’t scale fast enough.
- Core app features like ‘buy load’ and ‘bill pay’ ran on virtual machines with limited flexibility.
- Service availability hovered around 93%, impacting user experience and satisfaction.
- Continuous app enrichment and faster feature releases were critical to retaining users and maintaining leadership in a competitive market.
What We Did: Building a Future-Ready, Scalable Digital Platform
Ascendion partnered with the client to modernize the entire platform with a scalable microservices architecture, optimized for high performance and rapid innovation.
- Microservice Development: Migrated core services to containerized environments for better scalability, performance, and resilience.
- Mobile Application Development: Enhanced the iOS and Android apps with new features and improved UI/UX, enriching the customer experience.
- Testing as a Service: Implemented automated testing pipelines to accelerate feature releases while maintaining quality.
- Infrastructure Support & DevOps: Built a streamlined CI/CD pipeline to accelerate releases, improve platform stability, and optimize infrastructure management.
- Data Engineering: Strengthened application monitoring, error logging, and real-time health checks for better visibility and proactive issue resolution.
Technology Stack
- Mobile: Kotlin, Swift, Android Studio, Xcode
- Backend: Java, Kafka
- Front-end: Vue.js, Visual Studio Code
- DevOps & Infrastructure: Docker, Kubernetes
Impact: Driving Scale, Engagement, and Reliability
- User Growth: Expanded from 20 million to 90 million users between 2019 and 2024.
- Engagement: Average user engagement time increased by 51%, with enriched experiences and seamless interactions.
- Availability: Service availability improved from 93% to over 98%, ensuring consistent user satisfaction.
- Accelerated Time-to-Market: New features launched 20-25% faster with improved DevOps and streamlined release cycles.
- Cost Efficiency: 30% reduction in application maintenance costs, with improved productivity and platform reliability.
- Future-Ready Scalability: Easily added new features and offerings to meet evolving customer needs.
