Enhancing Stakeholder Experience by Streamlining Soil Sample Testing using GenAI for an American Utilities Company​

As a long-standing soil testing authority, our client faced rising operational inefficiencies across its sample testing lifecycle.​ ​ 40+ years of historical data remained underutilized for predictive insights.​ ​ Customer communication was fragmented across emails, creating delays and increasing manual workload.​ ​ Handwritten forms and paper-based records required manual data entry, slowing down turnaround time.​ ​ No centralized system to track sample status or project lifecycle, leading to confusion and quality risks.​ ​ The client envisioned a fully digitized and intelligent platform to streamline testing, reduce manual work, and unlock the predictive power of its historical data.​

Cultivating better recommendations

Ascendion delivered an AI-led solution that digitized and automated Geotherm’s end-to-end soil testing workflow, while embedding intelligence through predictive modeling.​ ​

We developed two predictive models using 40 years of soil records: one for soil type classification, another for Moisture & Thermal Resistivity prediction, leveraging location and radius parameters.​ ​ Built a robust data extraction engine to ingest and structure historical reports into a centralized SQL database.​ ​ Integrated OCR-powered form processing to automate data capture from handwritten COC submissions, eliminating manual entry.​ ​ Deployed GeoXplore Maps, an LLM-enabled module to visually navigate historical soil insights and run location-specific predictions.​ ​

Ascendion enabled customer self-service access via a secure web portal with real-time project views, reducing email dependencies.​ ​ Architected and executed the entire platform within a secure Azure Cloud environment with scalable data pipelines and authentication.​ ​ AAVA™ Agents accelerated engineering tasks such as user story creation, reverse engineering, code/ development, documentation, and test generation.

This GenAI powered solution transformed the client’s process into a predictive, efficient, and customer-friendly system – setting the foundation for digital scale.​ ​

Generative AI propogates exponential impact

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