Merging two banks is never simple—especially when dealing with legacy systems, scattered data, and strict compliance requirements. After acquiring a Philippines-based bank, our client, a leading Southeast Asian financial institution, needed a fast and smooth integration to maintain operational continuity and enhance customer experience.
The challenge? Disconnected systems, unstructured customer data, and outdated processes for credit approvals, fraud detection, and regulatory compliance. To make matters more complex, the merger involved a global American bank, adding another layer of technical and operational hurdles. A streamlined integration was critical to ensuring efficiency, security, and a hassle-free customer experience.
A smart, structured integration approach
We designed and executed a seamless integration strategy, ensuring minimal disruptions while improving efficiency and security. Our approach included:
- Consolidating structured and unstructured customer data for better customer management
- Integrating workforce management, core banking, and treasury systems to optimize operations
- Implementing a credit decision engine to accelerate loan approvals
- Enhancing debit and credit card processing with real-time monitoring
- Strengthening fraud detection and AML compliance to boost security
- Unifying wealth management and portfolio systems for a smooth client experience
With this strategy, the client not only streamlined operations but also ensured a frictionless experience for customers and employees post-merger.
Business Impact
- 50% reduction in manual processes, improved processing speed, and data accuracy
- Enhanced services for 10+ million customers with seamless integration
- 0% timeline deviation and a defect rate of <8%
