The client, a private equity-backed company specializing in airline crew accommodation sourcing and contracting, supports airlines in managing disruptions across global operations. In an industry where delays, cancellations, and operational disruptions are frequent, the ability to quickly secure accommodation for affected passengers and crew is critical to maintaining service levels and customer satisfaction. However, the client relied on fragmented, manual processes for managing disrupted passenger accommodation. Long wait times, lack of real-time hotel inventory visibility, and disconnected coordination across airlines, hotels, and service providers created inefficiencies and customer dissatisfaction. Refunds were delayed, and there was no centralized system to track accommodation availability. High expenses during peak times and lack of structured contracts further reduced cost efficiency, while the absence of invoice-based confirmations created misalignment across stakeholders. The client needed a modern, scalable platform to streamline disruption management and improve service delivery.
Ascendion partnered with the client to design and scale a robust accommodation management platform that simplifies disruption handling and improves coordination across stakeholders.
A Minimum Viable Product (MVP) was developed to support core booking workflows, enhanced with an intelligent booking algorithm that integrates with global hotel APIs. This enabled real-time access to inventory, faster booking decisions, and improved pricing accuracy across providers.
The platform was expanded to include self-service capabilities, allowing airline agents to search, compare, and book accommodations efficiently. Additional modules for procurement, contract management, and invoice-based booking were introduced to streamline supplier negotiations, improve visibility, and ensure accurate reconciliation across stakeholders.
Tech Stack: Angular 11, Bootstrap, HTML5, CSS, NGRX, Jasmine, Karma, Java 8, Spring Boot, Spring JPA, JasperSoft, JSF, JUnit, SendGrid, AWS (EC2, RDS, SNS, SQS, API Gateway), Cognito, ALB, VPC, Subnet, NAT Gateway, DynamoDB, Aurora, BitBucket, Jenkins, Ansible, Nexus Repo
The platform significantly improved operational efficiency, scalability, and customer experience across disruption management workflows.
At BMS, we wanted our consultants to focus on the possible, freeing up time lost to reading endless CV’s that could instead be used to really engage with people who are looking for that first step in their sales career. The solution we adopted found the right balance between machine efficiency and human empathy.
– Graham Halewood,
Chief Operations Officer
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