Ascendion helped the client move their unified data from siloed services into an Azure Synapse data lake. This platform enabled real-time analysis of telemetry data (Azure Data Explorer) for proactive maintenance and improved product quality.
Power BI dashboards translated insights into actionable intelligence on service quality, performance, and resolution times, driving data-driven decisions. Additionally, Power Apps and workflows automated actions based on these insights.
For granular data access control, Row-Level Security (RLS) within Power BI restricted dashboard visibility based on user roles and location.