Data Integration and Voucher Management Solution
To overcome these challenges, a comprehensive solution was designed to facilitate data migration and enable advanced capabilities for gift card and voucher management.
- Streamlined the solution for voucher and gift card management by extending capabilities across mobile and other platforms using Qwikcilver, Amadeus’ strategic partner for digital asset management.
- Established robust data streaming interfaces to efficiently consume and map data from Amadeus, aligning it with legacy Sabre data for seamless integration.
- Built a scalable data model to support analytics and management reporting, enabling data-driven decision-making.
- Supported the airline’s migration to the new PSS by addressing gaps in legacy systems, mitigating risks, and enhancing the robustness of their data strategy.
Tech Stack: MuleSoft, .NET, SQL Server, Salesforce
Delivering Tangible Impact
The migration and integration initiatives brought transformative outcomes:
- Enhanced guest experience by providing timely and accurate data to passengers, impacting over 10 million lives.
- Achieved a 30% reduction in infrastructure costs by transitioning from on-premises to cloud-based systems.
- Increased Global Distribution System (GDS) market reach from 35% to 40%, improving the airline’s competitive position.
- Improved business processes and operational efficiency following the successful PSS migration in April 2023.
- Strengthened brand visibility and customer engagement through the Qwikcilver-powered voucher management solution.
By modernizing its infrastructure and implementing innovative digital solutions, the airline not only improved its operational efficiency but also positioned itself as a leader in providing seamless customer experiences.