A leading Southeast Asian bank acquired the Philippines consumer banking arm of a major U.S.-based financial institution. This acquisition expanded its investment products and retail banking services, but to make the most of it, the bank needed to integrate applications, data, and customer management systems seamlessly. The challenge was clear: maintain smooth operations, uphold service quality, and enhance customer experience across branches and digital platforms.
The complexity was immense—integrating 32 critical applications, merging dashboards, and ensuring data migration without delays. Batch processes needed optimization, and the core banking system (Finacle 11) had to absorb increased workloads without disruptions. The goal? A flawless transition in just 12 months while maintaining data integrity and minimizing errors.
A seamless tech integration
We executed a strategic two-pronged approach, focusing on data migration and CRM integration to ensure a smooth transition.
Data migration and monitoring:
- Reviewed 32 applications and seamlessly merged 15
- Modified 1,500+ dashboards to align with new operational needs
- Delivered full merger integration within 12 months, leveraging 15+ specialized tech capabilities
- Upgraded the core banking platform (Finacle 11), improving batch load times by nearly 10%
Salesforce CRM integration
- Integrated 50+ systems with Salesforce CRM
- Successfully migrated 80 million records
- Automated and refined 10+ critical business processes for improved efficiency
To ensure stability throughout the transition, our team also provided data engineering, application engineering, infrastructure support, and testing-as-a-service
Business Impact
- 50% reduction in manual processes
- Enhanced customer experience for 10+ million users
- Zero deviation from project timelines with a defect rate of less than 8%
- Improved operational efficiency through optimized batch processes and real-time data handling
