Facing an overwhelming reliance on manual tasks for network incident management, our client, a major network and telecom service provider, sought an automated solution for faster and more efficient problem-solving. They aimed to eliminate the need for human intervention in every step, from validation and troubleshooting to resolution, through the implementation of an automated virtual support and engineering network
Ascendion empowers client with virtual engineer framework
Ascendion co-engineered with the client team to support, maintenance and enhance Virtual Engineer (VE) framework allowing CMS to automate the collection, diagnosis, and remediation of incidents with less human intervention. The VE solution performs a sequence of automated actions to diagnose, evaluate, remediate, or escalate the incident to delivery engineers.
The results:
- 50% increased productivity of service engineers and less human errors
- 20% reduction in operational costs with the self-service software
- Process automation of validating, troubleshooting, and resolving network incidents
- Near real-time reporting (Versus ‘1 day’ time to process data earlier)
