A leading fintech provider in Southeast Asia operates a popular super-app that transforms mobile devices into virtual wallets, serving over 80 million users, 400+ billers, 139K+ merchants, and 300K+ community stores. As user demand surged, their legacy virtual machines struggled to keep up. Slow response times, frequent downtimes, and limited scalability disrupted key app features like “buy load” and “bill-pay,” impacting user experience and business growth.
The outdated infrastructure made it difficult to support increasing transaction volumes and ensure seamless service availability. Every new feature rollout came with reliability concerns, leading to delays, higher operational costs, and a growing risk of customer dissatisfaction. To maintain their competitive edge, the client needed a high-performance, scalable solution that would improve reliability, speed up feature releases, and optimize operational efficiency.
A modernized, scalable super-app
To help the client scale and improve performance, we:
- Containerized the application with Kafka to enhance scalability and responsiveness
- Strengthened system reliability with automated health checks and better error handling
- Upgraded iOS and Android apps for a smoother, more efficient user experience
By modernizing their infrastructure, the client achieved faster service rollouts, minimized downtime, and ensured a seamless experience for millions of users, setting the foundation for continued growth
Business Impact
- 15.5% increase in users within a year
- 30% reduction on maintenance costs
- 51% higher user engagement
