Ascendion devised a comprehensive 5-year operating model and roadmap, strategically designed to achieve year-on-year savings and optimize various aspects of IT operations, emphasizing efficiency and overall performance.
The implementation of in-house accelerator, A.AVA AI Powered Operations (AIPO) introduced a self-service portal, end-to-end monitoring dashboard, and predictive automation, enabling incident analysis, service orchestration, and self-healing algorithms for streamlined operations.
To enhance documentation practices, a Knowledge Base was implemented using ServiceNow, ensuring a well-structured approach to storing and accessing information. A 24/7 support model was put into action, providing continuous assistance, reducing overall issue resolution time, and ensuring timely support for critical incidents
Together, we are pioneering revolutionary technology solutions across industries to bring about transformative changes, crafting the future of technology for our valued clients.