The client is one of the world’s largest technology companies, providing software, hardware, and cloud-based solutions to enterprises and consumers globally. With a large and complex technology ecosystem, maintaining service performance and operational visibility across multiple platforms is critical to ensuring reliable customer experiences.
However, disparate telemetry and reporting systems limited the organization’s ability to monitor service performance effectively. Multiple service lines maintained separate reporting pipelines, creating operational silos and redundant data management processes. The lack of a unified telemetry platform made it difficult to analyze large volumes of time-series data from both software and hardware environments. As a result, operational insights were limited and service improvement efforts were slowed.
The organization needed a consolidated telemetry and reporting platform to enable real-time insights and stronger governance.
Ascendion consolidated the client’s telemetry data infrastructure into a unified platform designed to improve operational visibility, reporting efficiency, and governance.
Centralized Data Consolidation and Real-Time Analytics:
We standardized telemetry data sources and created unified data models to streamline how service performance data was collected and analyzed. Real-time analytics capabilities were implemented using time-series data exploration tools, enabling teams to analyze service performance trends and identify operational issues faster.
Actionable Insights and Automated Governance:
Interactive dashboards were built to provide visibility into service quality, ticket resolution timelines, and operational performance. Automation capabilities were implemented to streamline governance workflows, including automated approvals and role-based access controls to ensure secure and structured data usage across teams and geographies.
Tech Stack:
Azure Data Explorer, Power BI, Power Automate, Logic Apps
The consolidated telemetry platform significantly improved operational visibility, governance, and service performance management.
At BMS, we wanted our consultants to focus on the possible, freeing up time lost to reading endless CV’s that could instead be used to really engage with people who are looking for that first step in their sales career. The solution we adopted found the right balance between machine efficiency and human empathy.
– Graham Halewood,
Chief Operations Officer
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