The GCC model is at an inflection point. Labor arbitrage alone is no longer enough. This Everest Group and Ascendion report examines what it takes to evolve from a cost center to an AI-powered value engine — and what most GCCs are still getting wrong.
What You’ll Learn
- Why nearly 70% of GCCs are running out of runway, and only ~5% are demonstrating measurable AI outcomes
- How AI-native GCCs unlock a 4–10× total arbitrage multiplier beyond cost savings alone
- What the new GCC value equation looks like: productivity × innovation × speed × talent
- How workforce roles are being restructured and what the AI-native workforce actually looks like
- Why ~90% of leading GCCs now prefer external partners for AI adoption, and how to orchestrate for impact
- Five imperatives for GCC leaders to act on over the next 18 months
